How can I contact Kawainess?

You can simply email us at where our customer service team will be happy to help you with whatever you need!

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.


When will my order be processed?

All orders are handled and shipped out from our warehouse in China, USA & UK. Please allow extra time for your order to be processed during holidays and sale seasons. 

We processes orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 


Shipping & Delivery 

How Do You Ship Your Products?

Packages from our warehouses in China, UK or USA ship our products using different types of delivery services, EMS, ePacket etc.

 Do We Ship Worldwide?

Yes, we provide free shipping to over 200 countries around the world, However, there is some location we don't ship to. If you happen to live in one of those countries we will contact you. 

How Long Does Shipment Take?

Shipping times vary depending on your locations & production of the product. Here are a few of our estimates though. 

United States: 15-25 Days

Europe: 15-30 days

Canada & United Kingdom 20-40 Days 

Australia, New Zealand 15-30 Days

Mexico, Central America, South Africa 20-40 Days

Asia: 15-30 Days

*This doesn't include our 2-5 days of processing time from the warehouse.

Do You Provide Tracking Information?

Yes. You will either receive an email. once your order has been shipped or usually if you email We can provide you information on where your package is. Please Contact Us!

My Tracking Information Says "No Information Available At The Moment."

Well, some shipping companies it takes around 2-5 business days for the tracking information to update on the system. If your order was placed 5 business days ago and there is still no information on your tracking number. Please contact us. 


How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.